First Impressions
Give your Dealership’s Frontline Personnel the Edge to Deliver an Unparalleled Customer Experience.
First Impressions
Give your Dealership’s Frontline Personnel the Edge to Deliver an Unparalleled Customer Experience.
Give your Dealership’s Frontline Personnel the Edge to Deliver an Unparalleled Customer Experience.
Give your Dealership’s Frontline Personnel the Edge to Deliver an Unparalleled Customer Experience.
Leigh Farrell, General Manager at Ray Catena Mercedes-Benz
First Impressions prioritizes the frontline personnel in car dealerships to enhance the customer experience and maximize customer lifetime value. These teams have the highest volume of customer interactions but often have the least formal training and advancement opportunities.
In focusing on this crucial area, First Impressions not only improves the immediate customer experience, but also contributes to building the dealership's talent bench.
Receptionists, BDC Reps, and Greeters have the potential to become tomorrow's Sales Managers and Service Directors, making First Impressions' approach a strategic investment in the future success of your dealership.
Introducing the industry's first comprehensive, data-driven CSI Prediction Platform, empowering dealerships to take full control of their customer experience.
First Impressions' proprietary scoring model computes hundreds of data points- monitoring phone calls, digital and in-person interactions, determining the dealership's Customer Experience Competency (CXC).
The initial CXC Score personalizes the dealership's in-person implementation plan. The ongoing evolution of the CXC Score dictates the continuous support model.
An industry expert, Katherine Loyas, CEO & Founder of First Impressions, started her career over 20 years ago as a receptionist herself. She understands the importance of the role and its full potential for both the employee and dealership.
Over the course of her automotive career, she has built world-class customer experience teams, led commercial teams in the Automotive Tech space and has been exposed to hundreds of dealerships nationwide.
Her passion for delivering a world-class customer experience has remained central to everything she does and is invaluable in today's market.
Brittany Rusin, Retention Manager at Ray Catena Mercedes-Ben
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